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Restaurant Terms and Conditions

Covid-19 

Please remember to cancel your reservation if you have Covid-19 or are showing any symptoms. 

Private Dining

Bookings for 7-10 diners will be located in our private dining room on the first floor. Credit card details are required to confirm a booking of this size, and we will contact you to provide this information once you have made an online booking. 

All bookings for parties of 7 or more will be offered a set menu.

Please note that until this information is received, your booking is not confirmed. 

Amendments to Reservations 

21212 cannot guarantee that requests to change numbers or times can be accommodated. Please check with the restaurant at least 48 hours in advance for availability for any changes to party size or time of booking.

Cancellations

All reservations should be cancelled online, via the link in your confirmation email.

ATE table for 7 - 10 diners - 1 weeks' notice 

POD and restaurant - The cancellation charge of £30 for lunch/£75 for dinner per person will apply for late cancellations or no shows. 

Larger parties will have a separate confirmation with a more detailed cancellation policy. 

Dietary requirements

Here at 21212, we take allergies and dietary requirements extremely seriously and we respectfully ask all diners to inform us of any food allergies in advance. We may therefore, reluctantly reserve the right to decide upon which set of allergies and dietary requirements we feel we can accommodate. As well as using nuts, dairy and gluten which can therefore leave traces, we do use tomato, garlic and onion in great abundance. To discuss any allergy concerns please contact us directly and we can make your booking with mutual consent and full understanding. 

Our menu format and classical French structure unfortunately negates us from being able to accommodate vegan diets. 

Accessibility 

Please note POD and ATE are located on the first floor, which is only accessible by staircase. Being a Grade A listed building, we are not allowed an elevator. 

Access to the building is via 5 steps and access to the main pavement from the road is via a very high kerb. 

Please note, 21212 can only accept children from the age of 5 upwards and with prior notice. Due to licensing restrictions, children under the age of 5 are not permitted in the building at any time. 

Confirmations 

We reserve the right to cancel your booking if after attempting to confirm your reservation we have not heard back 12 hours prior to the reservation. For this reason, please ensure we have the correct phone number and email in which to contact you.

Mailing List 

Should you wish to fill out details to be kept in our mailing list, you may be contacted by a third party (such as TripAdvisor) to offer a review as a confirmed diner. There is no obligation to do such of course, and it would be a one off only.